Faster response times
that build trust from day one (initial outreach within 24 hours)
our pricing
Support That Shows Up When It Matters Most
Your Response Matters More Than You Know
When a family experiences loss, the way your organization responds becomes part of their story forever. Our bereavement support services help you care for families with compassion, speed, and clinical expertise—so no one has to navigate their grief alone.
Choose the level of support that fits your team’s needs, whether you handle one case a year or hundreds.
Pricing
Simple, Transparent Pricing for Every Stage of Growth
You shouldn’t have to guess what support will cost, or whether your team can handle the emotional load alone. Our plans give you clear, predictable pricing and the confidence that every bereaved family will receive timely, professional follow-up.
One Time Use
Pay Once
$375/one time fee
Support for one bereaved family
- Initial call within 24 hours of referral
- Access to Support Line
- Warm referral to a therapists if needed
- No on site option
Monthly
Bronze
$3k/mo
Support for 10 bereaved families
- Initial call within 24 hours of referral
- Access to Support Line
- Warm referral to a therapists if needed
- No on site option – Onsites can be added for $750
Monthly
Silver
$6k/mo
Support for 20 bereaved families
- Initial call within 24 hours of referral
- Access to Support Line
- Warm referral to a therapists if needed
- No on site option – Onsites can be added for $750
Monthly
Gold
$9k/mo
Support for 35 bereaved families
- Initial call within 24 hours of referral
- Access to Support Line
- Warm referral to a therapists if needed
- No on site option – Onsites can be added for $750
Yearly
Diamond
$36k/yr
Support for unlimited bereaved families
- Initial call within 24 hours of referral
- Access to Support Line
- Warm referral to a therapists if needed
- 8 on sites per year
Yearly
Platinum
$70k/yr
Support for unlimited bereaved families
- Initial call within 24 hours of referral
- Access to Support Line
- Warm referral to a therapists if needed
- 15 on sites per year
Why Us
Why Organizations Partner With Us
We don’t replace your team—we strengthen it. Every plan gives you access to a dedicated support system that makes your services more responsive, more humane, and more sustainable.
A trained support team
ready to guide families through crisis, questions, and next steps
Clinically aligned referrals
to trauma-informed therapists when deeper care is needed
Improved family experience
which strengthens your reputation and community credibility
Flexible options
for onsite visits, monthly scaling, or all-year partnership
Less pressure on your staff
especially during high-volume or emotionally heavy periods
Frequently asked questions
FAQs
We know choosing a support partner is a big decision. These FAQs will help you understand how our services work and what to expect every step of the way.
During each call, we will assess and ask if the bereaved owner would like a referral to a therapist. If they say yes, we will help them find a therapist who is able to get them in quickly. We are connected with various licensed therapists who are eager to provide grief support.
Yes. We understand every pet owner, and every family is different. We offer a culturally humble approach and meet each owner/family where they are.
Yes
We are a team of licensed social workers with experience in mental health. We have an understanding of the human emotions that come with grief. We focus on mental health and compassionate support so your team can focus on your specialty.
When there is a new loss or difficult visit for a pet owner, we encourage staff to ask the pet owner if they are interested in a support call from your dedicated support line. At that time, staff is encouraged to email a referral form to us at info@firstcallafter.com or call us directly at 616-970-9740.
If we are unable to reach a bereaved owner, we will make 3 valid attempts to reach them. If we are unable to reach them within 10 days of referral, we will send an email to the bereaved pet owner and encourage them to contact us.
Fill out the inquiry form on our website, we will contact you, and discuss services. Once services are agreed on, and a service agreement is completed, we will provide you with an email for referrals to be submitted. When we receive a referral, we will confirm receipt of referral and then begin offering support to the bereaved owner/family.
Once a referral is received, we will contact the family within 24 hours.
Yes. If an upgrade is needed, please contact us directly at info@firstcallafter.com, or call us directly at 616-970-9740.
No, onsite visits must be used during the membership period.
A monthly subscriptions does not include onsite services, yearly memberships include onsite services. Onsite visits can be added to monthly subscriptions for an additional fee of $750.
Additional support calls can be added for $200 per bereaved owner/family. Service packages can also be upgraded.
- Onsite services are great when your staff needs support. When an onsite is requested and scheduled, we come to your office/location of choice offer a 15-20 minute presentation, handouts, and be available for brief one on one support for staff who may need support. An onsite can be requested for burnout, burnout prevention, how to offer compassion with difficult clients, or if you sense your staff may need mental health support. We will provide referrals as necessary.
- There is an initial call made to the bereaved pet parent within 24 hours of referral; another outbound call is made 5-7 days after the initial call, and the final call is made 10-12 days after the initial call.
- There is a support line available for bereaved pet owners who to call if they are referred by your office for support.
