About The First call after
Helping You Support Families Through Their Hardest Moments
Pet loss is never just “part of the job.” For families, it’s devastating. For care teams, it’s draining. Most businesses want to help more — but they don’t have the time, training, or capacity to give grieving clients the follow-up they deserve. That silence doesn’t just hurt families, it weighs down staff and erodes trust.
Why we exist
The First Call After is service provided by Intentional Impact Mental Health Consultants LLCis a team of licensed mental health professionals who specialize in grief-informed care for pet-related businesses. We step in after the hardest moments, providing compassionate, professional outreach so your clients feel supported — and your staff doesn’t have to carry it all alone.
Our Mission
To provide licensed, grief-informed follow-up that supports grieving clients, protects the wellbeing of pet-care teams, and helps businesses build lasting trust.
Our Values
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Compassion With Credentials
Every call is led by licensed professionals who know how to meet grief with skill, empathy, and respect.
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Integrity in Care
Your clients trust you — and when we call on your behalf, that trust extends to us. We honor it by being consistent, ethical, and professional in every interaction.
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Support for the Supporters
Pet-care staff give everything they have – that too often leads to burnout. We protect their well-being by taking on the follow-up.
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Connection Creates Loyalty
Families remember who cared after the appointment ended. We help your business show up in ways that turn compassion into long-term trust.
Why Partner With Us
Pet Owners
We provide validation, support, and resources from professionals who understand grief.
For Teams
We remove the pressure of “knowing what to say” in impossible moments, giving staff space to breathe.
For Businesses
You gain reputation, loyalty, and trust by offering out-bound follow-up care your competitors can’t.
Who We Are
We are licensed therapists with deep experience in grief, trauma, and crisis response. Unlike general call services or automated systems, we know how to hold space for painful emotions, normalize the grief response, and guide families toward healthy next steps. We are not here to replace your staff or provide therapy over the phone. We are here to extend your care with skilled, intentional follow-up that reflects the professionalism of your practice and the compassion of your mission.
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Because grief doesn’t stop at the front desk.
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Because silence after loss isn’t support.
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Because your staff deserve relief and your clients deserve compassion.
We believe every goodbye deserves compassionate follow-up, and every business deserves a partner who can deliver it with care, professionalism, and respect.
